📢 Important Notice (Regarding the Adjustment of Dealer Services)
With immediate effect, Alfa Indo and APMart (3 stores in total) will be suspended from handling any business or services of IMC Networks. Customers please do not request for product or service from these shops or make any payment to these shops for IMC Networks' products or services.
Please contact our official Customer Service (CS) department directly for any business inquiries, annual card purchases, top-ups, or SIM card replacements. We are fully committed to assisting you.
✔If you've misplaced your card or lost your number, don't worry! You can simply request a replacement from us! The symbolic fee for replacement is $30. "Please note, due to new regulations, replacement SIM cards must be processed at designated stores with your ID.
✔Replacement of SIM card at Authorized Retailer, services will be effective within 2 or 3 working days.
Expired Number Retrieval
HK$50.00
✔If a customer forgets to recharge and their service has been inactive for over a month, they should contact the IMC service hotline at 28811986 to apply for a replacement of the expired number. They can then repurchase the "Reset Plan" to continue using the same number and service. IMC does not guarantee a successful replacement, and if unsuccessful, the customer will receive a refund of the application fee.
✔The fees for replacing an expired number are as follows: Service expired for one to three months: $50 Service expired for four to six months: $100 Service expired for seven to twelve months: $150 Service expired for over twelve months: $200
✔After completing the application process, you can expect to receive an email response within three working days.
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